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AI Operating Experience Becomes Central to Enterprise Vendor Selection
New Metrics Reshape How Firms Evaluate AI Consultants and Service Providers The criteria companies use to select artificial intelligence consulting firms and implementation partners are shifting. For years, buyers focused on technical benchmarks and algorithm performance. Today, a less quantifiable but increasingly decisive factor has emerged: the AI operating experience. This term describes the end-to-end interaction a client has with an AI system, from initial setup and i